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Yes. Active monthly subscribers with 2 or fewer available paid credits can buy 5 extra credits for £3.99 once from their account. Sign in with your purchase email. Each top-up is valid for 90 days and keeps its own balance and expiry, including after monthly renewal or cancellation. It does not change your subscription, renewal date or monthly allowance, and it does not renew automatically. While top-up credits are available, searches use credits expiring soonest first, even if another purchase was selected. Top-ups do not extend CV Builder subscription access.

Upload your CV, set your job preferences, and our AI analyses your skills to find relevant UK jobs that may offer Skilled Worker visa sponsorship. The free preview includes SOC matching, an ATS score, UK format checks, skills gap feedback and up to two matching job previews where available. Paid access unlocks full job results, apply links and recruitment features. Confirm sponsorship for each vacancy with the employer.

You can try a rate-limited free CV scan — no card required. It includes SOC matching, your ATS score, UK format checks, skills gap feedback and up to two job previews where available. For full job results, apply links and recruitment features, Starter is £5.99 one-off for 4 searches, valid for 90 days. Value is £9.99/month for 15 searches and Pro is £19.99/month for 40 searches. Monthly credits refresh after each successful payment and expire at the end of that billing period, with no rollover. Cancel anytime in My Credits; access continues until the paid period ends. Purchases made before the subscription update keep their remaining credits and original 90-day expiry, with no automatic subscription. The CV Builder is included with the Value and Pro plans (not Starter).

Sign in to your account, select Manage subscription, and complete cancellation in the billing portal. Existing purchase sessions can also use Manage billing / cancel subscription in My Credits. Cancel anytime: cancellation stops the next renewal and access continues until the paid period ends. Monthly allowances refresh after successful payment, and unused credits expire at the end of each billing period with no rollover. Starter and earlier one-off purchases keep their remaining credits and original 90-day expiry, with no automatic subscription.

Select Sign in at the top of the website or in the footer, then enter the email you used at checkout. We will email you a secure, single-use sign-in link; no password or recovery code is needed. Open the link and confirm that email address to finish signing in. Your Account dashboard shows purchases made with that verified email, remaining credits, expiry dates and subscription management. Existing recovery codes still work with email verification. Never share a sign-in link or recovery code.

You keep every remaining credit until the original 90-day expiry of that purchase. Earlier Starter, Value and Pro packs remain one-off purchases and are not automatically converted into subscriptions. Signing in or buying a monthly plan does not reset, shorten or extend those older expiry dates. Sign in with the email used for each purchase to see it in your account. Expired purchases may appear in history, but they do not regain credits or access.

Yes. Your account shows all purchases made with the same verified email, with each balance and expiry kept separately. Available credits are added together for the dashboard display. Credit-consuming features use eligible credits nearest to expiry first unless you select another available purchase. An older one-off pack and a monthly allowance retain their own expiry dates; displaying them together does not create rollover.

Check the email on your Stripe receipt and sign in with that address. Purchases made with different email addresses are not automatically merged, even if both addresses belong to you. Each address must be verified. If the purchase is still missing, contact support@jobsponsor.uk with your Stripe payment reference. Do not send your sign-in link or recovery code.

Value and Pro renew on your subscription billing cycle, not necessarily the first day of the calendar month. A successful renewal payment grants the new monthly allowance. Unused credits from the previous billing period expire and are not added to it. A failed payment does not grant new monthly credits. Check your account for the paid period end and use Manage subscription to review billing details. Your separate one-off purchases retain their own balances and expiry dates.

Yes. Search Jobs lets you search UK vacancies by title and location without uploading a CV. Direct job searches do not deduct CV analysis credits and remain available while your paid purchase is valid, even if its credit balance is zero. Requests are rate-limited. Starter and earlier one-off purchases retain their original 90-day validity; monthly plans cover the paid billing period. The free CV scan provides limited job previews instead of this standalone paid search access. Confirm sponsorship with each employer.

A new paid CV analysis uses one credit when the analysis completes successfully. If the analysis request fails before completion, its reserved credit is released. Job retrieval is a separate step: a completed analysis can still use a credit if the subsequent job search returns no matches or fails. Direct job searches do not deduct additional CV analysis credits.

Results come from external job providers, which may return cached or syndicated listings. NHS search results may also be cached briefly by Jobsponsor. A vacancy can close or move before a provider updates its data, and saved jobs do not automatically refresh. Check the original advert and closing date. If the link no longer works, search the employer's careers page for the job title. A result on Jobsponsor does not guarantee that the vacancy is still open.

We do not save your CV or recruitment message drafts in our application database. Extracted CV text, cached analysis and CV Builder drafts can remain in your browser. Relevant CV or experience text is sent to Anthropic when you request AI analysis, CV editing assistance or a recruitment message draft; support chat messages are also processed by Anthropic. These services have their own retention rules. Jobsponsor does not automatically send your CV or enquiry to employers. If you send a message through your email app, your email provider and recipient receive the contents you choose to send. See our Privacy Policy for details.

Only when the available vacancy text includes a recruitment email address or phone number. Paid users then see Contact hiring team on that job. Many listings do not publish contact details, so the button will not appear. A published contact is not a verified personal recruiter or a guaranteed reply. When no contact is available, use the original vacancy link. Older saved jobs may need to be searched and saved again.

Open Contact hiring team, review your prefilled CV text or enter at least 50 characters of relevant experience, and choose whether to ask about sponsorship, state that you need it, or leave it out. Select Draft my message, then review and edit the result. Copy it or open your email app to send it yourself. We do not send messages automatically or guarantee recruiter responses, interviews or sponsorship.

No. They are included with Starter, Value and Pro purchases and remain available while your purchase is valid, even if your search balance reaches zero. Free trials, expired purchases and revoked access are excluded. Requests are rate-limited. Saved vacancy details expire after seven days; search again if asked to refresh them. Contacts are available only when published and cannot be guaranteed for every job.

ATS stands for Applicant Tracking System. Our score is an AI-generated estimate based on your extracted CV text: role clarity, relevant skills, work evidence, readable chronology and headings, and education or training. It is not a score from an employer's ATS and does not predict whether you will pass screening or get an interview. Text extraction cannot reliably establish visual layout, images or exact page count. Use the feedback as editing guidance and check it against your actual experience and the vacancy.

Yes. The CV Builder is included during valid Value or Pro access; Starter and the free scan do not include it. Open the builder from Fix My CV to import your analysed CV, or start a new draft. Edit your details, summary, experience, education and skills, request AI bullet suggestions, preview the CV and export it using your browser's print or Save as PDF option. Drafts are saved in the same browser when local storage is available. They do not sync between devices and can be lost if you clear site data or use private browsing. Review imported text and AI suggestions before sending your CV.

Manual edits and PDF exports do not use CV analysis credits or have a per-edit quota during valid Value or Pro access. Earlier one-off Value and Pro purchases retain their original 90-day validity. AI bullet suggestions and CV imports are rate-limited, so you may need to wait before retrying repeated requests. A draft saved in your browser does not extend your paid access period.

Skills feedback uses the text extracted from your CV and the suggested occupation matches; it is not a comparison with every live vacancy. The result may be empty if the AI returns no usable suggestions, too little text is extracted, or proposed strong matches cannot be supported by the extracted skills. An empty result or low ATS score does not prove that you lack skills or have an unfocused career. Check that your file contains selectable text, describe your experience clearly and tailor it honestly to the role. If the issue persists, contact support. Only add skills you actually have; treat suggested training as something to acquire.

Search combines NHS Jobs with JSearch and other configured providers when available. Results depend on your search terms, filters, provider availability and usage limits; they do not cover every UK vacancy. The default date filter is the past month, with past-week and all-date options. We compare employer names with the GOV.UK Worker and Temporary Worker sponsor register, but a name match does not establish sponsorship for a particular vacancy. NHS roles are not automatically sponsorship-eligible. Check the original advert and confirm with the employer.

We remove duplicate provider IDs and likely cross-provider copies using the job title, employer and location, preferring the NHS original when available. Distinct NHS advert IDs are kept because they can represent separate vacancies with the same title. Different wording or locations can still leave duplicates, and similar adverts can occasionally be grouped together. Check the original vacancy reference before applying.

No. It indicates that the employer name appears to match a name in the GOV.UK Worker and Temporary Worker sponsor register. It does not confirm that the employer will sponsor this vacancy or that the role meets Skilled Worker requirements. Check the original advert and confirm directly with the employer.