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We typically respond within 24 hours on business days. Check the FAQs below first — you may find your answer instantly.
📧 support@jobsponsor.ukCommon questions
The free trial gives you a full CV analysis at no cost, including: matched SOC codes with Skilled Worker visa going rates, an ATS score, UK CV format check, and a skills gap report. Live sponsored job listings are locked on the free trial — you'll see how many jobs matched your profile but need to purchase a plan from £5.99 to see them in full and apply.
Live job data is fetched in real time from UK job boards and verified against the GOV.UK licensed sponsors register on every search — this costs us per query. To keep the CV analysis & SOC matching genuinely free, we charge a small one-off fee to unlock live job results. You only pay once and use credits within 90 days — no subscription.
Try refreshing the page — it can take a moment. If credits still don't appear, email support@jobsponsor.uk with your payment email and we'll fix it within a few hours.
If you received a recovery code by email after your purchase, go to the pricing section on the home page and click "Restore my credits". Paste your code and they'll be restored instantly.
Make sure your CV is a PDF or Word (.docx) file under 5MB. If your PDF is a scanned image (not real text), it can't be read — try saving a Word version instead.
This can happen if your role is very specialised. Try widening the date range to "Last 30 days" or changing the location to "Anywhere in UK".
Yes! Simply scroll to the pricing section on the home page and purchase a plan from £5.99. Your next analysis will include full live job listings with apply links, salary data, and GOV.UK verified sponsor badges.
Yes — if you haven't used any credits, you can request a full refund within 14 days of purchase. Email support@jobsponsor.uk with your payment reference. See our Terms of Use for full details.
Can't find your answer above? We'll get back to you within 24 hours.